Refund Policy
Thank you for shopping at zarmia.in.
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to ZARMIA
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to zarmia.in, accessible from https://zarmia.in
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your order within 14 days without giving any reason for doing so.
The deadline for canceling an Order is 14 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By sending us an email: support@zarmia.in
We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The goods were purchased in the last 14 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods is made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:
Gurgram , Bhagwanpur , Purba Medinipur
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: support@zarmia.in +91-8345882653
Shipping Policy for ZARMIA
Thank you for choosing ZARMIA for your jewelry needs. We aim to provide you with exceptional service, including a smooth and efficient shipping process. Please take a moment to review our shipping policy to understand how we handle the delivery of your orders.
Shipping Zones: We currently ship our products to addresses within India.
Processing Time: Once your order is confirmed and payment is received, we will process it within 1-3 business days. During peak seasons or promotional periods, processing times may vary, but we will strive to dispatch your order as swiftly as possible.
Shipping Methods: We partner with trusted courier services to deliver your orders securely and promptly. The shipping method used may vary based on your location and the size/weight of your package. We offer standard shipping for most orders, with the option for expedited shipping available at an additional cost.
Estimated Delivery Time: The estimated delivery time for your order depends on your location and the shipping method chosen. Generally, orders shipped via standard shipping will be delivered within 3-7 business days from the date of dispatch. Expedited shipping options may result in quicker delivery times.
Shipping Charges: We offer free standard shipping on all orders above a certain value. For orders below this value, standard shipping charges will apply. Expedited shipping options will incur additional charges, which will be displayed during the checkout process.
Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your order online. You can use this information to monitor the status of your delivery and estimated arrival time.
Delivery Attempts: Our courier partners will make multiple attempts to deliver your package to the provided shipping address. If no one is available to receive the delivery, they will leave a notification card with instructions for further action, such as rescheduling delivery or collecting the package from a nearby location.
Shipping Restrictions: Please note that we do not ship to P.O. Box addresses. Additionally, certain remote areas may have limited or restricted delivery services. We advise you to check the shipping availability for your area before placing an order.
International Shipping: At this time, we only ship within India. We do not offer international shipping services.
Shipping Damage or Loss: In the rare event that your order is damaged during transit or goes missing, please contact our customer support team immediately. We will work with you to resolve the issue and ensure that you receive a satisfactory solution, which may include a replacement or refund, depending on the circumstances.
Contact Us: If you have any questions or concerns regarding our shipping policy or your order's delivery status, please don't hesitate to reach out to our customer support team. You can contact us via email at [support@zarmia.in] or through the contact form on our website.
Updates to Shipping Policy: We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be reflected on this page, so we encourage you to review our shipping policy periodically for any updates.
Thank you for choosing ZARMIA. We appreciate your business and look forward to serving you again in the future!
Warm regards,
ZARMIA